At The Harmony, we are committed to delivering premium-quality dry fruits, healthy snacks, and freshly packed products with complete care and hygiene. Every order goes through proper quality checks before dispatch to ensure freshness, taste, and packaging standards.

Due to the nature of food and consumable products, we currently do not offer returns or refunds once products are delivered.

Replacement Eligibility

Customers may request a replacement only under the following conditions:

• Wrong product delivered
• Product received in damaged condition
• Packaging found tampered or leaking
• Expired product delivered

Customers are requested to inspect their order immediately upon delivery.

Replacement Request Timeline

To request a replacement:

• Customers must contact us within 24 hours of delivery
• Clear images or videos of the product and packaging may be required for verification

Requests raised after the allowed timeline may not be accepted.

Non-Returnable Products

For hygiene and food safety reasons, the following products are not eligible for return, refund, or exchange:

• Opened products
• Used or partially consumed items
• Products damaged after delivery by the customer
• Change of mind or taste preference related requests

Replacement Process

After verification of the issue, eligible customers may receive:

• Product replacement
• Store credit (if applicable)

depending on product availability and issue type.

Cancellation Policy

Orders may only be canceled before dispatch. Once the order has been shipped, cancellation requests may not be accepted.

Customer Support

For replacement or order-related assistance, customers can contact The Harmony through:

• WhatsApp Support
• Email Assistance
• Website Contact Form

Our support team will assist customers as quickly as possible to ensure a smooth experience.